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FREQUENTLY ASKED QUESTIONS

[FAQs]

Rent a car Thessaloniki

You can make a booking by:
 

 

All reservations are made by category and not by specific model, 4rent reserves the right in case of no availability to upgrade the customer.

  • Driver's license. It must be the original - copies will not be accepted.
  • ID card or passport.

 

Driving licences issued in the EU, the United States of America (USA), Australia, Canada and Russia are accepted. For countries not included in the above list, an International Driving Permit is required in order to rent a vehicle.
If the required documents are missing, we are under no obligation to proceed with the rental or to refund any payments already made.

You can pay using the following methods:
  • Prepay by card (credit, debit, Apple Pay or Google Pay)
  • Prepayment by PayPal
  • Prepay with card (credit, debit, Apple Pay or Google Pay)
  • Pre payment with PayPal

The remaining balance is payable upon pick-up in cash or by card (credit or debit card).

With the Premium option (€1.00 per day):

  • Re-booking or modifications free of charge (price adjustment +/- price difference current price list, only valid for changes in dates or rental category).
  • Free cancellation up to 48 hours before pick-up.

 

Without the Premium option (€1.00 per day):

  • Re-booking free of charge (price adjustment +/- price difference current price list, only valid for changes in dates or rental category).
  • In the event of cancellation, the payment you have made will not be refunded.
  • The insurance we provide is comprehensive with no excess and no deposit.
  • Full Insurance with 0,00 Euro excess on all the cars, our insurance relieves from damages to tires, the lower part of the car, glass and mirrors.
  • Liability insurance
  • Theft insurance without excess
  • Passenger Accident Insurance

Only in extreme situations! You can also see an example here.

Invalid of insurance

The customer is liable for the following damages:
Loss or damage to keys, spare keys, carjack, gas cap, damage to the seat cushion, extreme dirt in or out of the car under body damage, damage due to negligence, fuel disturbances caused by defective or incorrect fuel (example diesel car to put unleaded gasoline or vice versa), damage to the Child and baby seats, lack of electricity because of forgotten turned on electrical devices, items that were stolen from the car or damaged in an accident.
4Rent Thessaloniki is in no way obliged to exchange a car if you have a defective tire, damage to the radio or cigarette lighter (but we can help you with our 24H service, all of our cars are equipped with a first-rate or repair kit).
4rent Thessaloniki not liable for damages or accidents that the driver was found driving in unconsciousness or by the influence of alcohol, and/or drugs etc. The same for damage or accidents which were arbitrarily provoked by the customer or outside the Street. In such cases shall be solely liable to the customer. The driver must never leave the scene of an accident. In case of damage or accident, the driver must call our company so that the accident care (insurance company) and the traffic police (100) can be attended immediately.
Similarly, it has to wait for the arrival of the police so that they can create an accident report, a copy of which shall be lodged at return of the vehicle.
If you omit the car rental and call the police and do not meet the requirements of state law, the insurance does not cover damage and the renter shall be liable for the entire cost of damage emerging.
The police report should also state whether one of the drivers involved has been impaired by alcohol and / or drugs.
Even in the case of other damage to the rented vehicle, our car rental PROMPTLY should be informed, otherwise there will be costs
Under no circumstances does the insurance cover damages due to malicious treatment of the car, due to driving on unauthorized roads, due to violation of the Road Traffic Regulations, due to intoxication and the influence of drugs and other substances.
With damage to the parked car, you have to inform us before the car is moved.
Customer must notify in case of theft of the car rental immediately and leave the car keys and the police report as soon as possible there.
In general, the customer is obliged to report any type of vehicle damage to the car hire IMMEDIATELY reported.
If this is not done, the customer is liable for all costs incurred. Administrative fines resulting from disregard of traffic regulations damage the sole responsibility of the tenant and are NOT covered by the insurance. All rental cars will be insured for the maximum number of passengers. In the event of damage, it is your responsibility to report the damage directly to us at the location where it was caused, otherwise, there will be a charge for the damage. If damage occurs to the vehicle, regardless of who is at fault, a one-time fee of €25.00 will be charged for handling the case. If further damages happen to the same contract, these are not covered by the full insurance, and the renter is fully responsible, including payment of the security deposit/deductible. The first damage is covered by the full insurance without deductibles without any additional charges to the renter. It is considered as “first damage” only if the renter is at fault or the culprit is not found. If the renter is not at fault, it shall not be considered as first damage. In the event of a second or subsequent damage, the renter still has insurance coverage, and all included coverages remain in effect. However, collision damage to the rental vehicle and any related repair costs are not covered. If the renter is at fault, or if the responsible party cannot be identified, collision repairs are charged to the renter, up to the amount of the security deposit that has arisen. A refundable security deposit is required, which depends on the vehicle category. Whether caused by the renter or an unknown third party, if a replacement vehicle is needed or the same vehicle continues to be used, the renter must pay or give written confirmation to activate the deductible, which corresponds to the category of the vehicle. The replacement vehicle will be collected from our main office. Alternatively, with prior arrangement, delivery to another location is possible with an extra transport fee. If these terms are not accepted, the rental ends automatically, and no claims can be made against the company.
In any case of vehicle replacement that is not due to a technical fault, malfunction, or other issue with the vehicle, all transportation costs and related charges, including VAT, shall be borne exclusively by the renter.
Otherwise, free replacement is available only at our office in Thessaloniki.
Please note that smoking is strictly prohibited in all our vehicles. In the event of a violation of this policy, a minimum charge of €150 will apply to cover cleaning costs plus repair any damage caused by smoking.
Furthermore, it is not liable for damages or accidents that occur due to disturbances of the driver’s consciousness caused by alcohol, medication or / and drugs. The same applies to damages or accidents caused arbitrarily by the customer on-road or off-road. In such cases, the customer is exclusively responsible.
The police report must also state whether one of the drivers involved was under the influence of alcohol or / and drugs.
Fines and damage caused by disregard of the traffic regulations are to be borne solely by the tenant and are NOT covered by the insurance. If a fine is not paid directly by the customer, we will charge a processing fee of +20% in addition to the amount of the fine. Regarding the matter of removing plates from the customer's vehicle or loading it with a crane, this procedure is associated with specific costs of €150.00, if we undertake the execution of the procedure. The fine, crane and storage are NOT included. 4rent Thessaloniki has installed GPS devices in its vehicles. The system is activated to locate the vehicle in cases of theft or embezzlement, or when the vehicle is not returned on time and communication with the renter is not possible. The application provides data for:• Vehicle check (Smart Check-in): Evaluation of use and details such as kilometers traveled and fuel level.• Information on the vehicle's maintenance status.• Management of incidents with significant damage to the vehicle.• Asset catalog: Precise location and recording of the company's vehicles for management and reporting. This technology is also used to ensure compliance with Road Traffic Regulations and to check if the driver is an authorized person according to the rental agreement. In case of violation of the rental terms or legislation, the insurance coverage provided by the company ceases to apply. The legal basis for this processing is the legitimate interest in protecting the property and safe operation of the company's vehicles.

1. Immediate reporting obligation
2. Do not leave the scene of the accident
3. Contact police (phone number is 100)
4. The insurance company will fill out the accident report.

In the event of damage, regardless of liability, a one-time processing fee of €25.00 is charged for the management of the corresponding report. This applies regardless of whether you are responsible for the damage or not.

Fines and damage caused by disregard of the traffic regulations are to be borne solely by the tenant and are NOT covered by the insurance. If a fine is not paid directly by the customer, we will charge a processing fee of +20% in addition to the amount of the fine. Regarding the matter of removing plates from the customer's vehicle or loading it with a crane, this procedure is associated with specific costs of €150.00, if we undertake the execution of the procedure. The fine, crane and storage are NOT included.

Yes, additional drivers can be added free of charge.
The only requirements are that any additional driver must fulfill the terms and conditions of hire and that they must be declared before the hire period begins to be covered by the insurance.

Yes, there is a charge from 10.00 Euros / reservation for the child seat (without daily charge).

Categories for the seats:
Nr.1) 0-15 months (1-13kg)
Nr.2) 9 months - 2 years (9-18kg
Nr.3) 2 to 5 years (15-25kg)
Nr.4) 5-8 years (25-36kg)
Nr.5) ISOFIX

Use for carriage to an island (Thassos, Skiathos, etc.) is allowed and is free of charge. All you have to do is inform our company.

The minimum age of the driver must be 23 years (for all the rental categories) in any case. She/He should have a driving license for at least two Years.
The oldest a driver can be is 72 years. There is also an Option for those who are between the ages 21-22 or over 72 years of age, which will insurance them and will cost €5,00 per rental day. The upper age for each category is 80 years.

Fair tank regulation: The vehicle delivered to the customer at some level and so back.

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Full-empty variant: With the "FE" (Full-Empty) variant, you pay the first tank filling in addition to the rental price and can deliver the vehicle with an empty tank. The prices for the Categories are A,B 79,00€ | C,D 89,00€ | E, STW 109,00€ | L,M 139,00€. (If you do not choose this option, the "fair tank regulation" applies. This means that your rental car will be returned with the amount of gasoline you received it with.)

 

Yes you can, if the rental time you want is within 24 hours, you have to reserve your rental car by phone or email. However, we will inform you as soon as possible about the further course of your booking.

No, is not allowed! Crossing the borders is strictly prohibited, regardless of participation in the Schengen Zone. In case the fleet management system detects a violation of this condition, a one-time charge of €200 + VAT will be applied. Furthermore, in such a case, the vehicle will not be covered by comprehensive insurance, theft insurance, or any other insurance coverage. All insurance terms will be void, and the renter will bear full responsibility for any damage or loss incurred.

  • At Thessaloniki Airport (SKG), depending on the arrival time of your flight, the 4rent team will be waiting for you at Parking No. 5. Our free shuttle bus will pick you up and take you to our nearby rental station (1.8 km away).
  • The vehicle Pickup takes place at our office 4rent Thessaloniki (if you like to find the location on Google Maps).

Yes, we offer this additional service.

Vehicle delivery and return outside regular opening hours (included in the online price):
  • For vehicle pickups between 21:45 and 01:30, a fee of €19.00 applies.
  • For vehicle pickups between 01:45 and 06:45, a fee of €35.00 applies.
  • Every return outside regular hours (21:45 to 06:45) is subject to a €13.00 fee.

Yes, that is possible.
Please follow the further steps:
1. Open booking form
2. Select acceptance point
3. At the last booking step, enter the hotel/Airbnb name and address in the "Hotel delivery /Airbnb" field

We use our own Flightradar system and can see exactly when you land. In case of a delay, we will of course wait for you at no extra charge, unless the arrival is after 23:00. In that case, only the standard after-hours fee applies.

Austria, Belgium, Bulgaria, France, Germany, Denmark, Greece, Estonia, United Kingdom, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland, Croatia, United States of America, Canada*, Australia, United Kingdom, Gibraltar, Switzerland, Serbia, Norway, Iceland, Liechtenstein, Moldova, Israel (details must be written in Latin characters), Ukraine, Russia (details must be written in Latin characters), Turkey (details must be written in Latin characters), United Arab Emirates (details must be written in Latin characters).

*If the national driving license of Canada is in French, it must be accompanied by an official state document translated into English or Greek and certified by a competent authority.

For all other countries, an International Driving Permit (IDP) is strictly required.

Please note that smoking is strictly prohibited in all our vehicles. In the event of a violation of this policy, a minimum charge of €150 will apply to cover cleaning costs plus repair any damage caused by smoking.

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